Hey there! Remember the last time you reached out to a company and got a robotic reply? Yeah, we hate that too. At SoleLand, every email is read by a real person—often by our founder, who still replies to customer messages personally. It’s a tradition we started back in our garage days, and honestly, it’s one we’re proud to keep alive.
Whether you’ve got a question about sizing (trust us, we’ve been there), a suggestion that could make our shoes even comfier, or just want to share your latest adventure in SoleLand kicks—we’re all ears. Fun fact: Our best-selling design last year came from a customer’s sketch sent at 2 AM!
P.S. Need help ASAP? Try adding "URGENT" in your email subject line. We’ve got a dedicated folder for those—because sometimes, you just can’t wait to hit the trails in new shoes.
When we first launched, a customer named Marcy wrote us a 3-page letter about how our shoes helped her plantar fasciitis. Instead of filing it away, we framed it in our office. That’s the thing—your stories aren’t just feedback; they’re what keeps us laced up and moving forward. So go ahead, hit that contact button. We promise it’s not a black hole.
