You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, a full refund will be issued to your original payment method. Please note that if your order has already entered the shipping process, it cannot be canceled, but you may return it following our standard return policy after receiving the item.
To cancel an order, please contact our customer service team as soon as possible with your order number and details. We recommend submitting cancellation requests during our business hours (Monday through Friday, 9:00 AM to 5:00 PM PST) for faster processing.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide proof of purchase, such as your order confirmation email or receipt.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Items returned without an RMA number may experience processing delays or may not be eligible for refund. Once your return is approved, you will receive instructions on how and where to send your package.
Please note that customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product). We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
Please be aware that the time it takes for your refund to appear in your account may vary depending on your payment provider's processing times. Some banks and credit card companies may take additional time to post the refund to your account.
Only the cost of the merchandise will be refunded. Original shipping charges are non-refundable unless the return is due to our error. If you received free shipping on your original order, the standard shipping cost may be deducted from your refund.
If you haven't received your refund within the expected timeframe, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. There is often some processing time before a refund is reflected in your account.
If you've done all of this and you still have not received your refund, please contact us with your order details and the date of your refund approval. We will investigate the matter and work with our payment processor to resolve any issues. Please allow up to 14 business days for us to complete our investigation before contacting us again about the same refund.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Address: 6444 North 67th Avenue, Glendale, AZ
Email: [email protected]
Phone: +1 683 305 8129
Our customer service team is available Monday through Friday from 9:00 AM to 5:00 PM PST, excluding major holidays. We strive to respond to all inquiries within 24-48 business hours.
